Terms & Conditions


CAUTION: If you are less than eighteen (18) years of age, you may not use Valegoo Valet.
These Terms of Use apply to any transaction, purchase, and use of Valegoo Valet's services through a Website, Mobile Application or otherwise.

Please read carefully the terms of use ("Terms", "Terms", "Terms of Use") before accessing the Valegoo Valet Website and Mobile Application ("Valegoo"). These Terms of Use are a contract between You and Valegoo that govern Your usage of the Website, the Mobile Application and the purchase and use of the services offered by Valegoo available on the Website www.valegoo.com and On the Valegoo Mobile App.

By agreeing to use the Website and the Mobile Application, You agree to be bound by these Terms, including the policies mentioned in these Terms. We may, at our sole discretion and without notice, modify or replace these Terms at any time. By continuing to use our Website and Mobile Application after these changes, You agree to be bound by these Terms and Conditions. If you do not agree with the new Terms, please stop using the Website and the Mobile Application.

If You disagree with Our Terms of Use in whole or in part, You will not be able to use the Website and the Mobile Application.


Under these Terms, "We", "Our" and "Ours" mean Valegoo

"Website" and "Site" are terms that all have the same definition and refer to the Website www.valegoo.com.

"Mobile Application" refers to the Valegoo Valet application that is downloaded on a mobile device.

he term "Platform" refers to the area of ​​Our Website and Our Mobile Application whereby a user can purchase Our valet Services online.

"Territory" means the area served by Our Services, which is indicated on the Platform.

"Services" means the service offered by Valegoo through the Platform, being: (i) taking over a car at an agreed location in the Territory; (Ii) moving and storing the car at a designated parking space; (Iii) returning the car to an agreed location in the Territory; and (iv) any activity arising or connected with these points.

"Pickup" refers to all activities performed by Valegoo as soon as the Services are purchased, meaning temporarily transferring a Vehicle to a Valet at a designated place in the Territory and storage of the Vehicle at a designated parking lot.

"Return" refers to all activities performed by Valegoo, when the Valet at a designated place in the Territory purchases the Services, to transfer (return) the Vehicle to its owner.

"Vehicle" means a land vehicle capable of moving by an engine, which is legally authorized to move on the streets, roads and highways of Montréal and whose driving is authorized by a class 5 driver's license excluding mopeds, tractors , Recreational vehicles or motor homes, vehicle tool, service vehicle and motorcycles.

"Valet" and "Valets" means the natural persons nominated and approved by Valegoo who perform the Services.

"Payment Method" means a valid method of payment accepted by the Stripe: Visa, MasterCard, American Express payment processor.

"You" and "Your" means You, individually, as users of the Service and as visitors to the Website, Mobile Application or Platform.


A) The Website and the Mobile Application provide a platform for users to purchase the Services in the Territory and to communicate with the Valet by concluding a contract for the Services.

B) To purchase the Services, the user must create a profile on the Platform with his / her name, first name, e-mail address, telephone number, credit card number, postal code, Vehicle brand, Vehicle model, Vehicle color, Vehicle License Plate, as well as the transmission and year of manufacture of the Vehicle. A verification code will be sent by text message to the user's mobile phone in order to confirm his or her profile. Subsequently, the user must determine the area of ​​the Territory where the Vehicle will be taken over and have a valid Method of payment in order to purchase the Service.

C) Before the Pickup and Return, a QR code generated by Valegoo will be sent to the user. During the Pickup, the user must present the QR code to the Valet for scanning. If the user does not have a QR code at the time of Pickup, the Service will be denied.

D) A time limit for the provision of services shall be applied to each purchase. Once the Service has been purchased, the user will be automatically informed of the applicable time limit.

E) The purchase of the Service may be canceled without charge within five (5) minutes of purchase. If the user cancels his / her order within five (5) minutes, a five dollar ($ 5 CAD) fee will be charged.

F) Once you have purchased the Service, you authorize Valegoo to drive Your Vehicle and make decisions in Your name concerning the proper management of the Vehicle and during the Pickup and Return.

G) Once the Service has been completed, the Valet will return Your Vehicle to a designated place in the Territory that you have established in advance. Thereafter, an invoice will be issued to Your account via the Mobile Application and payment for the Service will automatically be debited from Your Payment Method. The Service will be deemed to have been completed at the time the Valet returns the key of your Vehicle.

H) The Service is only available in the Territory, ie a restricted area of ​​the City of Montreal. If you have purchased a Service for an area not included in the Territory, Valegoo will contact you to modify Your purchase.

I) You may not use the Services if You are under eighteen (18) years old.

J) The purchase of the Services is solely for Your use. You declare that you do not purchase the Services and/or enter into a contract for a third party.

K) The service's pricing is as follows: $ 9.99 CAD (fixed service charge per use) + taxes + parking fees.

L) Parking charges are not fixed and depend on where your Vehicle will be parked and the time elapsed between Pickup and Return.

M) Valegoo reserves the right at any time to modify the Service and any other services and products offered on the Site and the Mobile Application and the price thereof.


In order to order the Valegoo Service, You must submit Your personal information when creating an online account on the Mobile Application. When You must submit Your personal information, You:

uthorize Us to assume that You are over eighteen (18) years of age;

uthorize Us to assume that anyone using the Website, Platform and Mobile Application with Your information is You or a person authorized to act on Your behalf. You are responsible for protecting the information You use to access the Service and all activities or actions under these accounts, whether Your password is with Our Website, Mobile Application or with a third party service;

>gree not to disclose Your information to any third party. You must notify us immediately after becoming aware of any unauthorized use of Your information or any security breach of which You are aware.


The Website, Platform, and Mobile Application may be used only for the purposes permitted by these Terms. You cannot :

-copy, publish, modify, create derivative works, participate in the transfer or sale of "posts" on the Internet, or in any way distribute or otherwise exploit the Website, Platform, Mobile Application or Valegoo Services or Any part of them to the public or commercial use without Our express written permission;

-use a robot, spider, scraper or another automated device to access the Website, Platform or Mobile Application;

-copy or hack Our Database, Website, Platform, Mobile Application and any related content;

-access and use our Website or Mobile Application in a manner that violates any applicable local, national or international law or regulation;

-access and use Our Website or Mobile Application in a manner that is illegal or fraudulent, or for any illegal or fraudulent purpose;

-use our Website or Mobile Application to transmit or obtain the sending of any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (eg spam);

-for knowingly transmitting data, sending, submitting or downloading any material that contains false information, viruses, Trojans, malware, or other harmful programs or similar computer code designed to adversely affect the operation of any software or hardware Computer or cause damage to Our Website, Platform, Mobile Application, Service or Our Materials, including Our Servers or;

-remove or modify any copyright, trademark or other proprietary notices or legend displayed on the Valegoo Web Site, Platform or Mobile Application (or printed pages of the Website or Mobile Application).


The Site, the Mobile Application, and their content may only be used for the purposes set forth in these Terms of Use. You should not use the Site and the Mobile Application for any other purpose, and You should not attempt to do so. In addition, You must not modify the Site, the Mobile Application, and their content and shall not prevent or impede access to the Site or the Mobile Application, or attempt to do so.

You, the visitor, agree, without limitation, not to:

A) use the Site and the Mobile Application in a manner that could damage, disable, overburden or compromise the Site or the Mobile Application;

B) disrupt security or otherwise abuse the Site and the Mobile Application, or any service, resource, systems, servers, or networks connected to or linked to or accessible through the Sites or Sites Affiliates;

C) disturb or disrupt the use or enjoyment of the Site and the Mobile Application or the Affiliated or Linked Sites by others;

D) download, display or otherwise transmit on the Site and the Mobile Application a virus, or other harmful, disruptive or destructive computer program or file;

E) use a robot, spider or other automatic device or manual process to control or copy the pages of the Site or the Mobile Application or their contents;

F) transmitting e-mails, chain letters, junk mail or other types of unsolicited mass emails through the Site and the Mobile Application;and

G) attempt to obtain unauthorized access to the Site or the Mobile Application or to certain portions thereof restricted access. In addition, the visitor agrees that he / she is solely responsible for all actions and communications undertaken or transmitted to or on behalf of the visitor and that all applicable laws regarding its use or activities on the Site and on the Mobile application.

Valegoo reserves the right to refuse to serve certain users and / or customers, close accounts and cancel orders at their discretion.


The following conditions apply when you access a social media page, an account, a website, a network or any application contained on social media which was designed and managed by Valegoo.

By using social media pages and by submitting a comment, a photo, video, or other item, You (and your parent / legal guardian if You have not reached the age of eighteen (18)) agree to be bound and abide by these Terms, Valegoo’s privacy policy and the terms of use of third-party providers of social media.

Terms of use of social media

Certain comments and other elements on social media pages might not represent the views and general policy of Valegoo. Thus, You agree not to post or submit information, publications, links or other items of all kinds on social media pages that fall into the categories described below:







-which otherwise violates the rights (including those relating to privacy) of others;

-all content including advertising;

-promotional materials or any form of unwanted solicitation to other users, individuals or entities;

-all content whose origin or source is falsified;

-any financial or personal information, about yourself or another person; and

-any information that Valegoo would consider contrary to the Terms of the Website.

Any information, message, link or element we consider as belonging to one of the above categories will be deleted immediately, without liability to Valegoo.

Moreover, Valegoo assumes no responsibility for filtering messages posted on social media.


Once the Service has been ordered, the user may cancel his order via the Mobile Application within five (5) minutes. Once this period is exceeded, the user will be charged five dollars ($ 5 CAD) for late cancellation. For more information, please contact info@valegoo.com.

The total payment for the Service is automatically debited from Your Payment Method when completing the Service. If the direct debit of Your Payment Method is not possible or if the sums cannot transit to Valegoo, the user will have 48 hours to make the payment of the amount due to Valegoo. After this period, a notification will be sent to the user informing him of his obligation to make the payment immediately. If after this period the user has still not made the full payment, user will be considered in default of payment and Valegoo reserves the right to invoice an interest rate of 20% per annum at a monthly pro rata and take any legal recourse in order to collect the due amount. Once the user is in default, his / her access to the Mobile Application and his / her account will be restricted.

Once the Service has been completed, reimbursement will only be possible in the event of a serious and extreme situation, which will be at the discretion of Valegoo. The user must notify Valegoo in writing within 24 hours of completion of the Service. No refunds will be made for technical difficulties with the Mobile Application. For any problem and request for a refund, please contact info@valegoo.com.

Any defects, visible or not, of the Vehicle must be communicated in writing to info@valegoo.com within 24 hours since the completion of the Service. Please report the defects in detail and include supporting photos to allow Valegoo to investigate the complaint.


To report any technical issues with the Mobile Application or for assistance, please contact info@valegoo.com


We obtain and verify the information used to identify all our Customers who place an order on the Platform. By accepting these Terms, You authorize us to make inquiries that We deem necessary to validate the information You provide to us. We may do this directly, for example, by asking You for additional information or requiring You to take steps to confirm ownership of Your Payment Methods or email address.

If You are not more than eighteen (18) years of age, You may not use the Platform. Valegoo does not knowingly collect any information from minors.

By accepting these Terms, you also agree to have read and accepted our Privacy Policy.


The Website, the Platform and the Valegoo Mobile Application, the content and all the intellectual property relating to them and their contents are Our property, that of Our affiliated companies or third parties. All rights, title, and interest in the Website, Platform and Mobile Application remain our property and/or the property of such third parties. The name VALEGOO VALET and other names and ownership of Valegoo's products and/or services on the Website, Platform, and Mobile Application are either our proprietary trademarks or the proprietary trademarks of other third parties. Other product, service and company names on the Site and the Mobile Application may be trademarks of their respective owners.

All information provided on the Website and the Mobile Application is the property of Valegoo and is protected by applicable laws. Unless otherwise indicated, the information may not otherwise be copied, displayed, distributed, downloaded, licensed, modified, published, reproduced, reused, sold, transmitted or used for derivative works, public or commercial without the express written permission of Valegoo. The information is protected under Canadian copyright and trademark law.

You may use the information exclusively for Your personal, non-commercial use, provided that You reference the copyright notices, notices and trademarks of the respective trademarks on the copies. These Terms grant you limited authorization to consult, display on Your computer, download and print text and images on this Site for non-commercial purposes only. This authorization belongs only to You; It can not be assigned or transferred to, or licensed to, another person. Images and text on the Site and the Mobile Application that are downloaded, copied, stored, or printed are still subject to these Terms of Use. You must ensure that all copyright and trademark notices are always included. For more information regarding the authorization to use, reproduce or re-publish any information on the Site and Mobile Application, please contact us at info@valegoo.com

Any unauthorized downloading, retransmission, copying and / or modification of trademarks or data contained on the Site or the Mobile Application may be in violation of federal or any other law relating to trademarks or rights and may expose the user to legal proceedings.


Valegoo does not assume any guarantee for the quality of services rendered by the Valets. Our Valets are obliged to render their services professionally and in accordance with the practices of their field.


Account creation

When you create Your Mobile Application cccount, You agree to disclose accurate information about yourself to Valegoo in order to ensure the delivery of the Service. Valegoo shall not be liable for any damages, whether direct, indirect, special or consequential, arising out of any incomplete or false information that You have disclosed.

Payment Flow

Upon creation of Your account and the end of the Service, You agree to have a sufficient balance on the chosen Payment Method in order to complete the total payment.

Provision of Services

Valegoo shall offer you the Service to the best of its abilities and understanding. The Service is provided by a professional Valet previously tested and approved by Valegoo.

You consent to changes and possible changes in the time delay of the Service delivery that may occur at any time depending on the availability and capacity of Valegoo. Valegoo will not be held liable for any direct, indirect, special or consequential damages arising from the delay in the provision of services and the availability of Valets or the capacity of parking spaces.

If You are unable to take back your Vehicle, the Service will still be charged to You. Any additional costs incurred by Valegoo related to this situation (such as additional parking fees and insurance) will be at Your expense and liability and You will be charged.

End of Service

Once the key of Your Vehicle is returned to You by the Valet, You are fully responsible for Your Vehicle and the risks arising from the Service previously offered.

Once the key is returned, Valegoo will invoice You for the Service concluded.

Personal Effects and Security

In order to ensure the proper performance of the Services, You are required to remove Your personal effects from Your Vehicle as well as any unnecessary material and illegal material so that the Valet can park and move Your Vehicle safely. Valegoo shall not be liable for any damage, whether direct, indirect, special or consequential, arising out of the Valet's inability to safely park or return the Vehicle, theft of Your personal belongings, loss of Your personal effects or any illegal act related to the personal or material effects left in Your Vehicle.


You are responsible for having previously subscribed to a valid and compliant insurance policy for Your Vehicle. Valegoo will not be held liable for any damage, whether direct, indirect, special or consequential, resulting from the absence of an insurance policy.

Valegoo is insured for damages caused to Your Vehicle when delivering the Service. Valegoo's liability for damages is limited to the items in the insurance policy.

Website and Mobile Application

Valegoo makes no representations or warranties regarding the functionality or proper functioning of the adaptation to use, the absence of error or interruption during use or during the provision of the Services or the Site, Platform and Mobile Application. Valegoo does not represent, warrant or promise that errors relating to or contained on the Website, Platform and Mobile Application will be corrected or that the server from which the Website, Platform and Mobile Application are exploited are or will be free from viruses or other harmful components. Valegoo will not, under any circumstances, be responsible for technical difficulties with hardware, software, viruses or harmful components on Your device. You are solely responsible for all updates and upgrades to Your device and yYur software, as well as the security and proper functioning of these devices. Valegoo is not obliged to grant You or give to a third party compensation or any other remedy in connection with the aforementioned elements.

Valegoo can provide interactive features that allow users to share comments with Valegoo. Each user is responsible for the content of their messages on the Website and the Platform. The material and information contained and displayed on the Site, the Platform and the Mobile Application are presented "as is" without any express or implied warranty of any kind whatsoever.


Valegoo will not be held liable for any direct, indirect, special or consequential damages arising from the use of any material, products or services of any kind, the impossibility of using them, delay in delivery or partial delivery, extinguishment of rights or loss of profits, data, exploitation or goodwill, whether such damages are contractual, tortuous or extracontractual, and Valegoo is not obliged to grant You or any third party compensation or other compensation. In addition, Valegoo will not be liable for damages resulting from the obligations specified in Section 4. Some federal or provincial laws do not allow the exclusion or limitation of certain damages, so that the exclusions set out above may not apply to Your case.

Your contractual relationship is only with Valegoo. You agree that no affiliate or agent of Valegoo owes you a duty of care when performing a task that would otherwise have been performed by Valegoo under its agreement with You.

You agree to indemnify and hold harmless Valegoo, its subsidiaries, affiliates, officers, directors, employees, and agents from all losses, damages, claims, actions or demands, including reasonable legal fees, misuse of this Site, Platform, or Mobile Application, all activities that occur under Your password or account linked to Your email address, Your violation of these Terms or any other violation of the rights of another person or a party.

You agree that any cause of action for services must begin within one (1) year of the cause of action.


Valegoo Valet complies with the requirements of the Canadian Anti-Spam Act. To unsubscribe from our electronic mailing list, simply contact us at info@valegoo.com


This Agreement shall be governed, interpreted and applied in accordance with the laws of the Province of Quebec, Canada, without regard to any conflict of law.

The parties submit to the exclusive jurisdiction of the courts of Montreal, Quebec, all disputes arising out of or in connection with this Agreement.

If any part or parts of these Terms are deemed inapplicable, the remainder of the Agreement shall remain in full force and effect. The provisions of these Terms, by their nature, will remain in effect after the termination or expiration of these terms and conditions or the cancellation of Your registration.

All external links to third party sites are provided as a convenience. These Sites are not controlled by Us in any way and We are not responsible for the accuracy, completeness, legality or any other aspect of such other Sites, including any content provided by them. You may access these Sites at your own risk.


If you have any questions or comments regarding any content on this Website, please contact Valegoo at info@valegoo.com.

Last update: 1st April 2017